Shipping Policy

At Yoursserop, we are committed to providing a smooth and efficient shipping experience for all our customers. Whether you're ordering within the United States or internationally, we want to ensure your products arrive safely and promptly. Please take a moment to read through our shipping policy to understand our process and options.

Shipping Methods and Rates:

We offer multiple shipping methods to cater to your needs. The shipping method you select during checkout will determine the cost and estimated delivery time for your order.

1. Standard Shipping:

   • Cost: $10.00 for orders between $0.00 - $60.00. Orders over $60.00 qualify for free standard shipping.
   • Delivery Time: Typically 7-15 business days depending on your location. This is our most affordable option and covers the majority of our shipments.

2. Expedited Shipping:

   • Cost: $20.00 for faster delivery.
   • Delivery Time: Typically 3-7 business days. If you need your order in a hurry, expedited shipping ensures quicker delivery.

Order Processing:

• Processing Time: Once you place an order, we begin processing it right away. Orders are typically processed within 1-2 business days.
• Order Confirmation: After placing an order, you will receive an email confirmation detailing your purchase and estimated shipping timeline. If there are any delays or issues with your order, we will notify you promptly.

Shipping Timeframes:

• The shipping timeframe begins after your order has been processed and dispatched. Please note that the shipping times provided are estimates and can vary depending on the carrier, shipping method, and your location.
• Domestic orders: Typically arrive within 7-15 business days (Standard) or 3-7 business days (Expedited).

Order Tracking:

• Once your order has been shipped, you will receive a tracking number via email so you can monitor the status of your shipment. You can use this tracking number on the carrier's website to see where your order is at any time.
• If you encounter any issues with tracking or if your order seems delayed, please don’t hesitate to contact our customer service team for assistance.

Shipping Restrictions:

• We currently only offer shipping to valid addresses within the United States and select international locations. If your country is not supported at the time of checkout, please contact our customer service team for more information on potential shipping options.
• Unfortunately, we do not ship to P.O. Boxes at this time. We require a physical address for delivery.

Shipping Address:

• Please ensure that the shipping address provided during checkout is accurate and complete. We are not responsible for delays or issues caused by incorrect or incomplete addresses. If you notice an error in your shipping address, please contact us immediately to correct it before your order is shipped.

Customs Duties and Taxes (International Orders):

• For international orders, customs duties and taxes may apply. These charges are the responsibility of the recipient and are not included in the shipping cost.
• We are unable to predict the exact amount of customs duties or taxes that may be imposed by your country’s customs office. We recommend that you check with your local customs office for more information on what charges to expect before placing your order.

Damaged or Lost Packages:

• We take great care to ensure your products are securely packaged and shipped to prevent any damage during transit. However, in the rare event that your package is damaged or lost during shipping, please contact us immediately.
• We will work with the carrier to investigate the issue and ensure that a solution is provided. If the damage or loss is confirmed, we will either send a replacement or offer a refund, depending on the situation.
• Please keep in mind that we are not responsible for any lost packages due to incorrect addresses provided during checkout.

Returns and Exchanges:

• For details about our returns and exchanges policy, please refer to our Return and Refund Policy page. We aim to offer hassle-free returns for any items that are defective or do not meet your expectations. If you wish to return an item, please follow the instructions on the Returns page.
• If you wish to exchange an item, please contact our customer service team for assistance. Exchanges are subject to product availability.

Customer Support:

If you have any questions or concerns about shipping, or if you need assistance tracking your order, our customer service team is here to help. You can contact us at info@yoursserop.shop or by calling +1 662-776-3151.

Final Thoughts:

Thank you for shopping with Yoursserop! We understand how important it is for you to receive your products on time and in perfect condition, and we do our best to ensure that every order meets your expectations. We appreciate your business and look forward to serving you again.